FAQ'S


What is Lilsta?

Lilsta is a one-stop online portal for all things baby! We provide with utmost care and compassion products for new-borns and new mothers and have an exclusive gifting centre for well-wishing friends and family to participate in this wonderful journey.

Why buy from Lilsta?

Lilsta offers a wide range of products inclusive of international brands as well as exclusive products from our very own brand of Lilsta clothing. The Lilsta gifting centre allows you to make an informed choice of how to enhance the experience of parenthood. All of our products go through intense quality checks and are delivered directly from our warehouse. We at Lilsta promise to make this experience cheerful and completely stress-free.

Where is Lilsta located?

Our head office and warehouse is located in Bangalore. However, we have a well-connected logistics team that operates in not only tier 1 cities but also tier 2 and tier 3.

What kind of products does Lilsta sell?

From the baby’s first pacifier to their first lunchbox for school, Lilsta offers products that will last you your kids’ entire childhood.

The Nursery section includes furniture and toys to deck up your child’s play rooms. Clothing and Footwear consists of everything from comfortable onesies to accessories for children aged 0-5 years.Stimulate your children’s minds with learning and activity games; hobby art, puzzles and ensure they get a good amount of Vitamin-D and exercise with outdoor play equipment by shopping at our Toys & Gaming section. Books, CDs & School Supplies has everything from self-help books to calm your pre-natal anxieties to story and activity books, educational media and your children’s first school bags, lunch boxes and stationery. Go all out on your kids’ birthdays by shopping at our Birthday & Gift Centre for decorations, invitation cards, party paraphilia and return gifts. Pamper new mothers with maternity wear and pregnancy care products at the Moms & Maternity section.

Is there a minimum order value required to place an order?

Yes, a customer must make a purchase of product(s) amounting INR 150 or more to place an order on Lilsta. Shipping is free on a purchase of INR 499 or more.

How do I order on Lilsta?

Once you’ve chosen the products you wish to purchase from Lilsta, click on your shopping cart to check out and make the payment.

How do I know if my order is confirmed?

After the payment process, you will be redirected to a page confirming that your payment has been processed successfully. You will also receive an e-mail to your registered e-mail id and an SMS to your registered mobile number, confirming the same.

How do I check the status of my order?

Once we ship your product, we will intimate you with the name of the courier service as well as the tracking number of your shipment via e-mail to your registered email address. You will also receive an SMS to your registered mobile number with the same details. You can also access this information by logging into Lilsta and clicking on My Account.

I have not received the e-mail with the tracking details or I’m unable to view the tracking details online. What do I do?

If you haven’t received the email within 24 hours, check your spam folder. If you are unable to view the tracking details, please wait for a few hours and try again. Tracking details may not appear for 24 hours after shipping as the courier company may be scanning the package.

What are the different payment methods I can use on Lilsta?

Payment can be made via the following modes:

Credit card & debit card: We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India; and Debit Cards of all banks issued in India.

Net banking

Cash on Delivery – Cash on delivery can be availed on orders with total invoice value greater than or equal to INR 499 and up to INR 15,000.COD charge of INR 25 for all orders below INR 499.

Is it safe to use my credit or debit card to order on Lilsta?

All your transactions on Lilsta are protected and secured by SSL (Secure Socket Layer) technology. It encrypts your credit card and related information during the transaction process which makes your shopping experience completely safe and secure.

What if a product is out of stock?

If a product on Lilsta is temporarily out of stock, the product will be on display with an ‘out of stock’ tag. In this case, you can click on Notify Me following which we will inform you when the product is back in stock.

In case that a product goes out of stock during the placement of the order, you will be notified when you are checking out. Under the rare circumstance that your order is accepted and we are unable to ship it, you will be notified within 24 hours and the amount will be refunded in the same way the payment was made within 10 working days.

Are there any other hidden charges like Octroi or Entry tax?

Octroi is a local tax collected by the state government or the city municipality on articles brought into a town for local use. Levy of Octroi is based on the value, weight, length and number of articles and the basis of levy may vary from State to State or even between different local bodies within a State.

These charges are applicable in Maharashtra and Gujarat and the charges fluctuate as per the Government regulations and we are unable to confirm the amount. The octroi charges vary from 3% to 6% of the product value.

The octroi charge is payable by the recipient at the time of delivery. The courier will collect the octroi amount from the recipient at the time of delivery.

How are the products packaged?

Every product is individually packed in bubble wrap and securely packaged in a sealed box.

Do you ship your products outside India?

At Lilsta, we ship our products only within India. However, the site is accessible across the world and we do take orders from anywhere as long as the recipient is located in India.

Do we need to register to place an order?

No, it is not necessary for you to create an account with Lilsta to place an order, providing your email address, mobile numberwill suffice. However, we recommend that you do get an account so you can save your shipping address, enjoy the use of the wishlist and receive notifications about our exciting discounts.

How long willit take for the product(s) to reach me?

For areas that are serviced by reputed courier companies, the product(s) will be delivered within 2 to 4 business days after dispatch. Business days exclude Sundays and other holidays. Products weighing over 2 kilos or high volume products may take a couple of days more to reach. For other areas, the products will be shipped via Indian Postal Service and may take 1 to 2 weeks depending on the location.

Can I ship different products in my order to different shipping addresses?

We can process only one shipping address per order. If you want to order several products and ship it to multiple addresses, you will need to treat them as separate orders.

What are the shipping charges?

Lilsta offers Free Shipping on orders amounting to INR 499 or more. For orders below INR 499, a shipping charge of INR 50 is applied.

I was not available to receive the package. What happens now?

If you weren’t available to receive the package, our delivery partners will try to reach you again. In the case that they are unable to deliver it in three attempts, the product will be returned to the warehouse. To ensure a smooth delivery, please provide your mobile number along with the shipping address while placing the order.

What do I do if I am not satisfied with a product?

In the event that you are dissatisfied with a product, you can return it to us. We have a 30 day return policy for clothes and footwear and a 7 day return policy for other products. Personal products like diapers, wipes and creams cannot be returned. For further details on our return policy, click here.

I would like to gift my friends something for their child’s birthday. What are my options?

The Gifting Centre at Lilsta is meant just for this purpose. Whether you’re a doting grandfather or a childhood friend miles away, the gifting centre offers you a chance to revel in the celebration. Use our gifting centre to choose the perfect gift upon which we will wrap it up in pretty papers and ribbons and have it delivered to your loved ones.

If you’re perplexed as to what to gift, simply ask them to log on to Lilsta, create a Baby Registry and share it with your email id. You can then access the baby registry and confidently choose the product to be gifted.

If you would like to surprise your loved ones with a gift and are clueless about all things baby, simply present them with a gift certificate. Gift certificates are available in various denominations starting at INR 500 and going up to INR 10,000. These gift certificates can only be emailed. You can customize the certificate by including a personal message.

I have a gift certificate from Lilsta. How do I use it?

Congratulations on receiving a Lilsta gift certificate from a loved one. To use it, shop as you normally would and just enter the code mentioned on the certificate while you are checking out. The amount will then be deducted from the bill value. Please do note that gift certificates can be redeemed in parts and on multiple purchases. It is not compulsory to use the entire amount on one single purchase. Though, do keep in mind that while using gift certificates, free shipping can only be availed on a single invoice amounting over INR 2000.

We are celebrating our child’s birthday and would prefer to let our guests know what kind of toys (s)he likes. How do we do this?

Gone are the days when birthdays end with receiving two sets of yoyos and hotwheels. At Lilsta there are two ways in which you can ensure that your friends and family present your little ones with toys they would enjoy.

One way to let your friends and family know what your child will like to play with on their birthday is to create a wishlist and share it with the guests’ email ids. They can access your wishlist and view products that you would like to purchase for your child.

Another method that is common abroad but is yet to gain popularity in India is to create a gift registry for your children’s birthdays. This requires you to create a list of toys that your child will like on Lilsta. The list can then be shared along with the birthday invitation and guests can view what products they can gift. Products that have already been purchased will be marked out ensuring that you don’t end up with any duplicates.