Return Policy

 

We understand that your standards for your precious little ones are high and we strive to meet these standards. However, in the odd circumstance that you are not completely satisfied with your product, you can return the item and we will issue a refund of the amount after debiting the shipping charges. The product has to be returned within 30 days of the sale date and in the same condition as you received it.

Some products can NOT be returned due to hygiene reasons. This policy is applicable to:

Personal Care: Diapers, wipes, nappies and inner wear

Food & Nursing Products: Breast pads, nipple shields, bottles, nipples, teats and cups.

Grooming and Skin Care Products

Oral Care Products

The return policy is applicable on all other products.For returning Clothes (excluding inner wear) and Footwear the must be filed within 30 days from the delivery date. Request for return of other products must be filed within 7 days from delivery date.

If any or all of the products in the order were placed with the use of a coupon or an offer, the coupon code or offer will no longer be applicable on the order. The discount or benefit of the coupon or offer will also not be included in the refund.

Call or write to our Customer Service Centre to place a return request. We will send a representative to pick up the package. After receipt and inspection of the package, we will refund the amount to you via the same mode of payment used while purchasing the product. We reserve the right to deny your request in case the product package is opened up or looks used.In the rare circumstance that we cannot pick up the product from your location, all you have to do is courier it back to us on the address mentioned in your invoice.

To return a product, simply place it back in the packaging and the original box you received it in. The product(s) must be unused, unwashed and have all original tags intact. It must be sent back in the original packaging along with all its parts and must be inclusive of freebies (if any). The original copy of the invoice must also be returned. The products must be properly packaged during the return to maintain the quality of the product.

On receiving your package, we will reimburse the return shipping charges up to 10% of the product price or INR 100, whichever is lower. To enable us to identify and track your package, please do send us the name of the courier company and the tracking number.

If you choose to cancel your order before the product has been shipped, you are entitled to a full refund. In the case that the product has already been shipped, the same policy mentioned above is applicable.

For any further questions, feel free to write to us at contactme@lilsta.com or give us a call and talk our customer service executives on 080-22220102 any time between 10 am and 5 30 pm.